Terms of Sale

General terms and conditions of sale (GTC) Babarf

1/ Preamble to the use of the service

Babarf offers several types of products via its website www.babarf.ch and and distributes food portions for dogs to its customers every month.

The purpose of these Terms of Sale is to define the rights and obligations of the parties in the context of the sale of Babarf products. They apply, without restriction or reservation, to all sales offered on the website www.babarf.ch.

Any order placed on the site of www.babarf.ch induce the acceptance of the present Terms of Sale, of which the customer recognizes to have taken knowledge, to have understood them and to have accepted them in perfect knowledge of the facts. The present Terms of Sale are subjected to the Swiss law and the Swiss standards in force.

Babarf reserves the right to modify these Terms of Sale at any time, without prior notice, it being understood that such modifications will be inapplicable to reservations and orders previously accepted and confirmed by the customer.

2/ Legal capacity

The customers of the website declare to be of age and fully capable of contracting.

3/ Geographical area

Babarf products and services are offered only in Switzerland.

4/ Availability of services

The services of the Babarf site are normally accessible by the customer 24 hours a day, 7 days a week and all year long except in case of voluntary or involuntary interruption, whatever the cause.

5/ Prices of services and products on sale on the site

The sales prices of the services and products appearing on the site are indicated in Swiss francs, all taxes included, it being understood that the products ordered are invoiced at the prices in force at the time the order is registered.

The selling prices of the services and products can be modified by Babarf at any time and the modification will then be indicated to the customer before any order.

6/ Characteristic - Conformity of the products

Babarf is likely to modify at any time the assortment of products and services offered for sale on its website, without prejudice to the orders placed by the customer.

Concerning the service of monthly shipment of standard rations, the products included in the rations are not known by the customer prior to his order. The customer has full knowledge and fully accepts the characteristics of this service. Babarf is committed to providing balanced rations over the week, meeting the physiological needs of the dog.

7/ Availability

The offers presented by Babarf are valid as long as they are announced on the site and within the limits of available stocks.

In case of unavailability of one or more products or services after placing the order, the customer will be notified by e-mail. The amount of the order will be recalculated and the customer will be debited with the new amount, less the missing products. If the order is completely unavailable
the customer will be notified by email and will not be charged or will be refunded. In this case Babarf will not be held responsible for any prejudice suffered by the customer, nor will it be held liable for any damages.

8/ Orders

When the customer confirms his or her order by clicking on the "Confirm your payment" icon, he or she is considered to have knowingly accepted the content and conditions of the order in question and in particular the present General Terms and Conditions of Sale, the prices, volumes, characteristics, quantities and delivery times of the products offered for sale and ordered by the customer.

Babarf will then confirm this order by sending an email to the customer.

In addition, Babarf reserves the right to suspend or cancel any execution of an order and/or delivery, regardless of its nature and level of execution, in the event of non-payment or partial payment of any amount due by the customer, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the Babarf website, including on the occasion of previous orders.

Also, in case of error in entering the email address concerned, or non-receipt of the email message confirming the order, Babarf cannot be held responsible. In this case the sale will be considered final, except in cases of cancellation of the order by Babarf, especially for unavailability of products.

9/ Payments

All orders are payable in Swiss francs.
Payment of purchases is made by bank card or on invoice, before shipment. Babarf reserves the right to re-invoice the customer for any additional costs incurred by the type of payment chosen by the customer.

The customer warrants to Babarf that he/she is fully authorized to use the payment card for the payment of his/her order and that these means of payment legally provide access to sufficient funds to cover all costs resulting from his/her order on the www.babarf.ch website.

Babarf cannot be held responsible for any fraudulent use of the payment method used.

Babarf reserves the right to suspend or cancel any order and/or delivery, whatever its nature and level of execution, in the event of non-payment of any sum due by the customer or in the event of a payment incident.

The delivery of any new order may be suspended in case of late payment of a previous order, notwithstanding the provisions hereof.

All payments will be processed through a secure data encryption procedure so that no information transmitted by the customer is intercepted by third parties.

It is the customer's responsibility to save and print their payment certificate if they wish to keep the bank details of their transaction.

10/ Modification, suspension and termination of subscriptions

The subscription is monthly, the contract is renewed tacitly from month to month. Cancellations must be communicated to us at least 35 days before the delivery date.

Subscriptions can be suspended for a maximum of 3 months, e.g. in case of vacations. In this case, the request for suspension must be notified to us at least 10 working days before the delivery.

In the event of a change in the subscription, the announcement must be made at the latest 35 days in advance so that the changes can be reflected in the next delivery.

11/ Retention of ownership

Babarf retains full ownership of the products sold until full payment of the full price, including fees, taxes and mandatory contributions.

12/ Intellectual property

Babarf, its logo and its graphics are registered trademarks. All the elements reproduced on babarf.ch and in particular but not exclusively the texts, comments, works, illustrations, images and brands are protected under intellectual property law. Any total or partial reproduction of the elements accessible on the babarf.ch website is strictly forbidden.

13/ Deactivation of the customer account

Failure by the customer to comply with the obligations under these Terms and Conditions, any incident of payment of the price of an order, actions contrary to the interests of Babarf, the provision of false information when creating an account, may result in the suspension of access to the service of Babarf, or even the termination of his account and subscription depending on the degree of seriousness of the actions in question, without it can be claimed damages or compensation whatsoever to the company Babarf. Babarf reserves the right to refuse any order from a customer with whom there is such a dispute, even if the customer uses a new account.

14/ Customer service

For any information or question, the FAQ is available on the website www.babarf.ch. For any specific question, the customer service is accessible by email at info@babarf.ch.

15/ Confidentiality

The information and data collected by Babarf during any order of the customer are necessary for the management of the orders and the commercial relations.

It may be transmitted to companies that contribute to this relationship such as those responsible for the execution of services and orders for their management, execution, delivery, processing and payment. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations and to enable Babarf to improve and personalize the services offered and the information sent.

16/ Applicable law and jurisdiction

Any dispute relating to the execution or interpretation of these TOS will be examined and decided according to the law applicable in Geneva (Switzerland).


100% natural custom-made BARF meals for dogs, delivered in French-speaking Switzerland.

Babarf © 2015-2023 All right reserved. Designed by Axxun

Ready to use

The portions are carefully prepared in our facilities and then delivered frozen to you at the agreed upon frequency, at home or at a pick-up location. You don't have to handle, cut, weigh or assemble the meat: we prepare everything beforehand according to your dog's tastes and needs.

Custom Made

Les fruits, légumes et abats sont broyés pour assurer une bonne digestion. La viande, le poisson et les os sont en morceaux, afin de garantir une bonne hygiène buccodentaire. Sur demande, les os peuvent toutefois être broyés.

Smooth Transition

The first few days he will have poultry, without bones or offal, then over the weeks bones, offal and other varieties of meat will gradually be added. The transition to full BARF meals will be done smoothly, at your dog's pace.

Origin of our meats:

Meat Country of origin
Beef France, Switzerland
Duck Belgium, France
Turkey Belgium, France
Chicken Belgium, France, Switzerland
Deer Belgium
Horse Belgium
Rabbit Belgium, France
Pork Belgium, Switzerland

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Transition douce

Les premiers jours il aura ainsi de la volaille, sans os ni abats, puis au fil des semaines seront progressivement ajoutés les os, abats, puis d’autres variétés de viande. Le passage se fait ainsi en douceur vers les repas BARF complets, au rythme de votre loulou.

Sur mesure

Les fruits, légumes et abats sont broyés pour assurer une bonne digestion. La viande, le poisson et les os sont en morceaux, afin de garantir une bonne hygiène buccodentaire. Sur demande, les os peuvent toutefois être broyés.

Prêt à l'emploi

Les rations sont soigneusement préparées dans nos locaux puis vous sont livrées congelées à la fréquence convenue, à domicile ou en point-retrait. Vous n’avez pas à manipuler, découper, peser ou assembler la viande : nous préparons le tout en amont en fonction des goûts et besoins de votre chien.